As a client service representative, you will be the Director of First Impressions. Your key role is receiving inbound calls, actively listen to the clients requests, prioritize the requests, schedule and dispatch service professionals, and follow up with the client once all work has been competed. In addition to receiving inbound calls, you will be making outbound calls to previous clients to assist in scheduling follow up service visits and preventative maintenance tune ups.
Key Skills Required:
- Empathetic listener
- Persuasive Oral Communicator
- Organized
- Technology Minded
- Computer Literate
- Microsoft Office
- Team player who can work independently
- Previous Telephone Sales Experience a plus
Key Attributes Required:
- Trustworthy
- Self-motivated
- Energetic
- Friendly
- Caring/Nurturing/ Enjoys helping people
- Positive Attitude
- Teachable and willing to invest in your personal development
Specific Responsibilities:
- Receiving inbound calls from clients to schedule appointments
- Make outbound calls to existing clients to schedule appointments
- Scheduling, routing, and dispatching technicians in a proficient manner
- Accurately enter client data into proprietary service management software (Service Titan)
- Learn and follow our proven business systems
- Handle customer complaints while being respectful and professional
- Debriefing with technicians after calls to ensure the client has been taken care of
- Perform other duties as needed which may include cross-training in related positions
Hours: Monday - Friday (some weekend responsibilities during peak cooling season June-August)
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our Code of Values: Respect, Integrity, and Customer Focus, while Having Fun in the Process!
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you allow Aire Serv to make a difference in the community and in our clients' homes. If you have a deep passion for helping others and growing your skills and knowledge of this trade, we have a place for you on our team.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
