Customer Service Representative and Dispatcher Spring Lake, MI

Customer Service Representative and Dispatcher

Full Time • Spring Lake, MI

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

We are a locally, family, and veteran owned franchise servicing the greater Willamette area since 2009, and we are proud members of our community. As a locally owned company, backed by a national brand, we provide some of the best systems, training, and benefits out there today in our area.

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Scheduling appointments
  • Assigning daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:

  • Minimum two years admin experience
  • Strong written and verbal communication skills  
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills a plus

100% training provided on our systems and operations.

Benefits: We offer some of the best benefits in the industry. We love talking benefits! Just ask!

 

Check out our reviews online and learn more about Aire Serv at www.aireserv.com


Notice

Aire Serv LLC is the franchisor of the Aire Serv® franchised system. Each Aire Serv® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Aire Serv LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Aire Serv LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Aire Serv® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Aire Serv LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Aire Serv LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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WHAT OUR BRAND OFFERS*:Medical, Dental, Vision, 401k with company match, sick pay, vacation and more!

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