Client Services Representative Waco

Future Opening: Client Services Representative

Full Time • Waco
As a client service representative, you will be the Director of First Impressions.  Your key role is receiving inbound calls, actively listen to the clients requests, prioritize the requests, schedule and dispatch service professionals, and follow up with the client once all work has been competed.  In addition to receiving inbound calls, you will be making outbound calls to previous clients to assist in scheduling follow up service visits and preventative maintenance tune ups.  

Key Skills Required:

  • Empathetic listener
  • Persuasive Oral communicator
  • Organized
  • Technology Minded
  • Computer Literate
  • Microsoft Office
  • Team player who can work independently
  • Previous Telephone Sales Experience a plus
Key Attributes Required:

  • Trustworthy
  • Self-motivated
  • Energetic
  • Friendly
  • Caring/Nurturing/ Enjoys helping people
  • Positive Attitude
  • Teachable and willing to invest in your personal development
Specific Responsibilities:

  • Receiving inbound calls from clients to schedule appointments
  • Make outbound calls to existing clients to schedule appointments
  • Scheduling, routing, and dispatching technicians in a proficient manner
  • Accurately enter client data into proprietary service management software (Service Titan)
  • Learn and follow our proven business systems
  • Handle customer complaints while being respectful and professional
  • Debriefing with technicians after calls to ensure the client has been taken care of
  • Perform other duties as needed which may include cross-training in related positions
Hours:   Monday - Friday (some weekend responsibilities during peak cooling season June-August)

Benefits: We offer company paid Health, Dental, Vision, and Life Insurance. Paid Vacations and Paid National Holidays.  

Weekly Pay with commission incentives.

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our Code of Values; Respect, Integrity, and Customer Focus while Having Fun in the Process!

We are actively interviewing for this position - Apply today and our hiring manager will follow up to schedule a phone interview for qualified candidates. 
Compensation: $15-$25

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Notice

Aire Serv LLC is the franchisor of the Aire Serv® franchised system. Each Aire Serv® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Aire Serv LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Aire Serv LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Aire Serv® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Aire Serv LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Aire Serv LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Benefits Package Include:

Partial Paid Health Insurance (PPO and HMO plans currently through Blue Cross Blue Shield)

Life Insurance 

Dental Insurance (currently through Aetna)

Vision Insurance  (currently through Aetna)

401K

Flex Spending Account

Paid Holidays (7 per year)

Paid vacations based of time of tenure up to 4 weeks per year.

Metlife Accident, Critical Illness, Hospitalization, Disability Insurance available

Paid technical, personal, and professional training (typically 80-100 hours per year)

Tool account for Service and Install Professionals

 

 

 

Flexible schedules
Office hours are Monday through Friday Tech hours vary by location, but no less than one 3 day weekend every month. On call and emergency after hour work may be required.
Bonuses based on performance
Monthly bonuses paid on revenue produced above the minimum required revenue.