As a client service representative, you will be the Director of First Impressions. Your key role is receiving inbound calls, actively listen to the clients requests, prioritize the requests, schedule and dispatch service professionals, and follow up with the client once all work has been competed. In addition to receiving inbound calls, you will be making outbound calls to previous clients to assist in scheduling follow up service visits and preventative maintenance tune ups.
Key Skills Required:
- Empathetic listener
- Persuasive Oral communicator
- Technology Minded
- Computer Literate
- Microsoft Office
- Team player who can work independently
- Previous Telephone Sales Experience a plus
Key Attributes Required:
- Caring/Nurturing/ Enjoys helping people
- Positive Attitude
- Teachable and willing to invest in your personal development
- Receiving inbound calls from clients to schedule appointments
- Make outbound calls to existing clients to schedule appointments
- Scheduling, routing, and dispatching technicians in a proficient manner
- Accurately enter client data into proprietary service management software (Service Titan)
- Learn and follow our proven business systems
- Handle customer complaints while being respectful and professional
- Debriefing with technicians after calls to ensure the client has been taken care of
- Perform other duties as needed which may include cross-training in related positions
Hours: Monday - Friday (some weekend responsibilities during peak cooling season June-August)
Benefits: We offer company paid Health, Dental, Vision, and Life Insurance. Paid Vacations and Paid National Holidays.
Weekly Pay with commission incentives.
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our Code of Values; Respect, Integrity, and Customer Focus while Having Fun in the Process!
We are actively interviewing for this position - Apply today and our hiring manager will follow up to schedule a phone interview for qualified candidates.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
At Aire Serv®, we’re a proud team of uniformed experts who work hard to be the leaders in the industry – and take the time to do the job right. We believe that hard work should be well rewarded. We take pride in our work and expect excellence in all that we do. Our clients deserve it and your co-workers will expect it. We have multiple offices throughout Central and North Texas and are always looking for people who want to make a difference, not those who are just looking for a job. Aire Serv is a national franchise with roughly 200 locations throughout the US, Canada, and abroad. We run our business based on a code of values and we are all challenged daily to meet these expectations. We believe in treating our clients fairly, all the while delivering a premium service. Our ultimate goal is to deliver a world class service experience on each and every call and our mission is to put service back into the service industry.
Aire Serv LLC is the franchisor of the Aire Serv® franchised system. Each Aire Serv® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Aire Serv LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Aire Serv LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
I acknowledge that each independent Aire Serv® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Aire Serv LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Aire Serv LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.